Trust and how we work
A real operator, since 2006
MachuPicchu.com is the Peru brand of Highland Adventures, the tour operator behind every trip on this site. We have planned and run complete Peru trips since 2006. Here is how we work, how we handle your money, and the support you have before and during your trip.
What we do
We plan and run complete trips built around the right Machu Picchu access for your dates, party, and pace: routing, hotels, transfers, guiding, and the entries your itinerary needs, handled as one whole. Every trip is operated by Highland Adventures, working with licensed local teams in Peru for services on the ground. What we sell is the complete trip, planned and run so nothing falls between the pieces.
Support during your trip
Before you travel you have a direct point of contact on our team, and your final documents include the support contacts for each part of the trip. If something goes wrong on the ground, you are not left to sort it out in a second language alone: we step in and handle it.
Payment security
You reserve with a card deposit and pay the balance by bank transfer before travel. Card payments are handled by a PCI-compliant payment processor; we never store your full card details. Every payment is against a written plan with clear amounts and dates, so you always know what you are paying for before you pay it.
Changes and cancellations
The exact change and cancellation terms are set out in your written proposal before any payment, so nothing is a surprise. Some government tickets and permits are date-bound and non-refundable by the authorities themselves, and we tell you which parts of your trip carry that risk before you commit, rather than after.
Reviews and traveler photos
We publish real traveler reviews and photos only when we have the traveler’s permission to use them. We would rather show you fewer, genuine stories than fill this page with stock images or reviews we cannot stand behind. Verified reviews and photos appear here as those permissions are confirmed.